Amazon outage disrupts checkout and pricing for tens of thousands

Amazon faced an outage affecting tens of thousands of shoppers globally on Thursday afternoon.

Outage tracker Downdetector logged a surge in reports: complaints first spiked around 2:30 p.m. at roughly 18,000 users, dipped to about 16,000, then climbed to roughly 20,000 by 3:49 p.m. ET.

Users reported checkout and payment failures as well as incorrect or fluctuating prices on product listings. "We're sorry that some customers may be experiencing issues while shopping," Amazon said. "We appreciate customers' patience as we work to resolve the issue."

The outage does not appear to be related to Amazon Web Services. When AWS experienced an outage in October 2025, it knocked out a slew of other apps that rely on the cloud service, including Wordle, Slack, Snapchat, and Reddit. That outage was attributed to a DNS error in Amazon's Virginia data center.

United States, Virginia

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