Australian gamer denied DDR5 replacement, offered 2024 refund

A buyer who purchased a DDR5 memory kit in 2024 had the kit confirmed faulty but was only offered a refund for the original purchase price after the retailer said it had no replacement stock. That refund would leave the buyer needing an extra $400–$550 to match the kit’s current cost.

Under Australian consumer law, retailers must refund or replace goods for a major fault, and the ACCC says businesses are responsible for resolving product problems rather than directing consumers to manufacturers. Umart told the buyer the fault did not meet the statutory definition of a major failure, saying the goods were not unsafe, did not depart from their description, and the issue could be remedied by replacing the same model.

The retailer added that supplying a different, higher-priced SKU would amount to an upgrade that the ACL does not require it to provide. The buyer, Goran, returned the kit for testing and Umart confirmed a defect using its own methods.

Australia

ddr5, memory kit, umart, refund, accc, acl, consumer rights, major fault, replacement, sku