Costco CEO Ron Vachris says he reads and replies to members' emails

Costco CEO Ron Vachris says he reads and responds to the majority of member emails. When the author emailed him, he replied the same day at about 10:30 p.m. Pacific time and wrote, "I do read my email and respond to the majority." He also noted that some messages are handled by staff: "I see a fair number of emails on a weekly basis and can't give you an estimate.

I am very fortunate to have fantastic managers and employees that handle the majority of our members' needs." Vachris has worked at Costco for four decades, starting as a forklift operator, and has been CEO for two years. His tenure has focused on disciplined execution with targeted changes such as extended shopping hours for executive members and new technology to manage customer flow across the chain's 923 locations.

Costco continues to earn some of the highest customer satisfaction scores in retail, though it has faced recent pressure from Sam's Club. Many of the viral replies from Vachris address practical member concerns.

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