Nexon offers full refunds for MapleStory: Idle RPG after gacha 'deception'

Nexon has apologised for a “serious breach of trust” and said it will offer MapleStory: Idle RPG players full refunds for all in-game purchases made from the game’s launch on November 6, 2025 until the posting of the full refund announcement on January 28, 2026. The move follows a January 23 post on the r/MapleIdle subreddit in which a self-described “whale” who said they spent roughly $8,500 wrote that they discovered “the game lies” when upgrading two stats, Attack Speed and Combat Power.

The player said upgrades often produced a “0% actual damage increase” despite in-game messages indicating a boost, and other users have since reported additional deceptive or incorrectly coded gacha mechanics. On January 26 Nexon Korea co-CEOs Daehyun Kang and Jungwook Kim apologised on the MapleStory: Idle RPG noticeboard “for the great disappointment caused to our users.” The notice said Nexon will take disciplinary action against the manager responsible, including “termination of employment,” for not transparently informing players about what it described as a coding “error.” In a separate notice Nexon Korea said players can apply for a full refund on “all products purchased” in MapleStory: Idle RPG from launch until the refund announcement, but warned that applying for a refund will result in the account being banned under existing service policies.

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