US Army hopes AI can slash troops' paperwork burden

The US Army is betting that artificial intelligence can reduce the paperwork that weighs on recruiters, equipment maintainers, and inventory specialists. Leaders describe AI as just the visible part of a broader push that also needs redesigned workflows and better data integration to modernize how the service operates.

Recruiters are testing a new customer-relationship system built on a Salesforce platform, with soldiers meeting civilian engineers every few months to refine it. The current process forces manual entry of repetitive information and hundreds of pages of forms and waivers; a small Midwest test team has cut administrative forms from several hundred to fewer than ten.

Logistics teams are also experimenting with natural-language queries to pull maintenance and readiness data across the force. Commanders could soon type questions about overhauls and get data-driven recommendations for planning and budgeting, and the system may help identify the most problem-prone equipment across fleets such as Bradleys and tanks.

United States, Midwest

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