Turning Challenging Calls into Opportunities.Your 12 Questions 30 Minutes Podcast guest Richard Blank Costa Rica's Center.

Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.