Building Authentic Relationships in Customer Service.Adrienne Barker speaks no prep needed guest Richard Blank Costa Ricas Center

Richard Blank
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The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.

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