The Power of Soft Skills in Customer Relations.

Like as far as, you know, like you said before, you worked at a couple of different places. What are some of the skill sets that you've kind of seen that kind of translate and making that center business that you have happen? I've seen the greatest public relations specialists working at bars and restaurants, people that know people's names, besides what they want to drink or what they want to eat, knowing when to pick them up, ask the following question. They always say bartenders are your best friends and the best psychiatrists. So let's give kudos where kudos is. In my mind, that people on and off the phone can control conflict management. There are certain sort of soft skills that people can use in order to reduce any sort of defense mechanisms. I'll give you a perfect example. A lot of the times on the phone, people use the word help. Absolutely and that's okay but it could create a rabbit hole my suggestion is to pull out the thesaurus and find words similes like assist guide lend a hand those are certain words where it's the same message but a little bit of a different it's a little bit more diplomatic And that can move a conversation along. In The Biz Podcast By Tany Mujikwa.Interview with The Sales Extraordinaire.(I.T.B.) Episode 60 Richard Blank. This Podcast was designed to be outlet for anyone that works in the Service Industry! We may not always have the opportunity to speak our minds when we are on the clock, so this podcast is our opportunity to kick back and let loose (Without getting fired!). In this Podcast we discuss current events and day to day, through the lens of the everyday folk. Your bartenders, your strippers, cooks, etc.... we represent You!So kick back, relax, and answer one simple questions for us. In The Biz is the premier service industry podcast where we share our stories and teach people about the ins and outs of the service industry. In The Biz podcast guest Richard Blank Costa Ricas Center.