Facing Competition: Empowering Employees in the Call Center Industry

Well, you got to be careful, though, because people do take notes on the Internet. And your competitors are at this moment either crushing your business or watching this and taking notes. So let's start with competitors. Do you love them? Do you hate them? What's going on? Well, I don't fear them. That's just a morbid anticipation. I know that if I prepare for it and I'm stable and balanced, I'm going to give my best shot. And so the fact that I've almost completed 16 years in this exceptionally competitive industry, I think the market speaks. And so you need to treat your people well in the call center industry. They're not expendable. Give them their dignity. And as long as you invest in them and you give them positive reinforcement, there's no reason why they wouldn't stay with you. Englix Broadcast with writer Saurav Bhattacharjee. A Language strategy in sales by Richard Blank. Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Internet Culture, Self Improvement. As a Senior Engineer in Advanced Development Technology Dry Etch at Micron Technology, I am involved in developing cutting-edge solutions for semiconductor fabrication. I have over two years of high volume semiconductor manufacturing experience in facilities management as well, working at Micron's state-of-the-art Fab 16 in Taichung, Taiwan. Saurav Bhattacharjee is a passionate about creating a positive impact on the environment and society through my work. He has been a serial innovator in the production of sustainable aviation fuel and try to incorporate sustainable development as a key performance indicator in my work. Also, a co-lead Mosaic Taiwan, an employee resource group that promotes diversity, equality, and inclusion at Micron. He is fluent in English and Mandarin, and enjoys collaborating with colleagues from different backgrounds and cultures. An active journalist and an English coach. Working on English fluency, literature and writing 10X Doesn't Work NO More! Here It From a Seasoned Vet The Art of Selling: Beyond Tactics to Understanding I don't know if AI can do this, but let's take this interview to Hollywood. Richard, sell me this pen. Hey, write my name down. You know, I mean, I asked Charles the same question. He said, I'm not, I don't care about this pen. There was a printer next to me. He said, let's talk about that printer, which was a smart answer. Is there any answer around this? You know, Belfort says it's about probing. You got to ask more questions. Okay. Are you in this industry? Right? So, Is there a way around it or is it just a tactic? No, it's preparation. It's due diligence. It's like an exam that you took in school. If you understand the company and their needs, then the rest is just bingo balls and luck because of their pricing and other people that have to make final decisions. But as I say before, as long as you realize that somebody does work have need for something and you start eliminating the fat, it's much easier to buy lists a certain way, adjust a script a certain way, shave time a certain way so you can hunt properly and find the right places to go. Praise for Leadership and Where to Follow This has been an interesting one. I'll tell you one thing, Mr. Richard. I think your cadence, your way of presenting yourself, your persistence, it transcends sales. It's way better. I think you cannot be labeled as just a salesman or just a business owner. I think you're a good leader. Yeah. And within that particular bubble that you said, that's a good strategy for you because you ought to influence more people effectively. And they do it better when they stay in touch with you closely. I think you have a fantastic approach. And all of the viewers, please send Mr. Richard a little love. Where can they find you? Where can they follow you for more tips, tricks, content? Thank you so much for asking. I have a very large Facebook fan page, about 120,000 local Costa Rican Ticos. It's under Costa Rica's call center. So my colleagues... My respected colleagues out there in India, please join our site and make some friends. Leadership and Building Company Culture And so these are the sort of things that your individuals who have either worked at call centers see levels only just balancing the books and doing contracts and just making sure you're not breaking the law. But I skipped steps. I went from working at my friend's call center to owning a call center. So my... I was preserved. I never got tainted through those supervisor manager levels. And so I really saw it from the inside out. I saw 90% of it and I saw what needed to be done because I could do it undercover. And then I needed specialists, CTOs, human resources, accountants, attorneys, supervisors. And so my trunk of the tree needed branches and roots to expand. So as long as you have people with confidence, And good credentials, those are the individuals that you would bring on board to offset any sort of department that you don't have expertise in or you have the time to invest in. And so, you know, as I mentioned, I'm a guest here. And so I preferred besides super, you know, CTO IT specialist, I prefer to promote from within. It's very easy to mold somebody like a squire to a knight. And also they don't have bad habits. And the greatest thing I have is my company culture. As somebody really wants to be here, I'd love to invest in them compared to a hotshot that comes in, messes things up and jumps out and becomes a cancer. And so there's things that outside affect the agents here. I make sure when parents show up, I talk about them outside. I'm always dressed accordingly. These are the little things you and I might not think about, but go a long way when they go home. and how proud their mother is of you, because their boss said something nice. https://youtu.be/sc2n6gMZCrI https://youtu.be/ke54n7_Iljw https://youtu.be/SGoSByNQfqg https://youtu.be/ETPoUFyDMY4