Leadership and Building Company Culture

And so these are the sort of things that your individuals who have either worked at call centers see levels only just balancing the books and doing contracts and just making sure you're not breaking the law. But I skipped steps. I went from working at my friend's call center to owning a call center. So my... I was preserved. I never got tainted through those supervisor manager levels. And so I really saw it from the inside out. I saw 90% of it and I saw what needed to be done because I could do it undercover. And then I needed specialists, CTOs, human resources, accountants, attorneys, supervisors. And so my trunk of the tree needed branches and roots to expand. So as long as you have people with confidence, And good credentials, those are the individuals that you would bring on board to offset any sort of department that you don't have expertise in or you have the time to invest in. And so, you know, as I mentioned, I'm a guest here. And so I preferred besides super, you know, CTO IT specialist, I prefer to promote from within. It's very easy to mold somebody like a squire to a knight. And also they don't have bad habits. And the greatest thing I have is my company culture. As somebody really wants to be here, I'd love to invest in them compared to a hotshot that comes in, messes things up and jumps out and becomes a cancer. And so there's things that outside affect the agents here. I make sure when parents show up, I talk about them outside. I'm always dressed accordingly. These are the little things you and I might not think about, but go a long way when they go home. and how proud their mother is of you, because their boss said something nice. Englix Broadcast with writer Saurav Bhattacharjee. A Language strategy in sales by Richard Blank. Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Internet Culture, Self Improvement. As a Senior Engineer in Advanced Development Technology Dry Etch at Micron Technology, Saurav Bhattacharjee is involved in developing cutting-edge solutions for semiconductor fabrication. Saurav Bhattacharjee has over two years of high volume semiconductor manufacturing experience in facilities management as well, working at Micron's state-of-the-art Fab 16 in Taichung, Taiwan. Saurav Bhattacharjee is a passionate about creating a positive impact on the environment and society through my work. He has been a serial innovator in the production of sustainable aviation fuel and try to incorporate sustainable development as a key performance indicator in my work. Also, a co-lead Mosaic Taiwan, an employee resource group that promotes diversity, equality, and inclusion at Micron. He is fluent in English and Mandarin, and enjoys collaborating with colleagues from different backgrounds and cultures. An active journalist and an English coach. Working on English fluency, literature and writing 10X Doesn't Work NO More! Here It From a Seasoned Vet . Building a Call Center: Strategies and Insights Best thing is to tell my story. I didn't want to overextend myself. So what I did was I rented a turnkey station at a blended center. Yeah, sure, you're paying top dollar, but it allows you to scale and decrease accordingly. And so they pay for the IT, the water, the coffee, the security. Once again, that's how you can scale. And then secondly, in regards to your clients, In order for me to close most of my deals, I needed to be well-versed in what I was offering. And probably one of the greatest traits that I had was no surprises. It's not being a negative Nancy or Debbie Downer or even a devil's advocate. I got to let you know from time to time, if Billy doesn't show up on Wednesday, what do we do? You know, if you run out of leads, what do we do? You know, these are certain things that I would do preventative measures. Well, there's preventative measures. I would let them know that we're down to one week's worth to the client to be able to get them to order new ones. Or even in the beginning of the list, I can let them know how good the list is to see if it's worth making these phone calls and to continue investing in it. And so... These are slicing and dicing things that people aren't aware of. They just think this stuff is like Hollywood. As I mentioned, you give a script, you give a list, God makes you a million dollars. And so I have to make sure, are we using our predictive dialer? Is it smart dialing? Is it manual dialing? Is it our CRM? Is it your CRM? Who does the QA? Who does the reporting? How long's the talk time? How long's the wrap-up time? You know, there's a sort of little thing, email templates, voicemails. And so there's a lot of preparation prior. It's not difficult. Carving Your Own Path: Embracing Uniqueness and Overcoming Comparison Of course, but no two snowflakes are alike, nor thumbprints. And so for you to get a blueprint to be a CEO, or you, my good friend, is a well-respected journalist, yeah, you can follow in the steps of people that came before you and mentors, but there's always a 10% zig and a zag, the thing that metaphysics throws at you that you're not sure how to handle. And so a lot of the time, you either believe in others or believe in yourself. And if you prepare things and have checkpoints in life, then maybe you realize you're not too far away from your path. And for me, at a very, very early age, I saw a lot of positive looks and energies to what I was doing. I wasn't hurting anyone. I wasn't breaking windows. It was different from all of my friends because most people weren't doing it. But what are the tough parts of this? It's maturity, it's impulse control, it's handling your finances. And if you're comparing yourself to a Bill Gates or a Steve Jobs, or just anybody that has done something that you think is superior to you, well, mind you this, there could be only one king, but there's so many princes in this world. If you can settle with at least elevating yourself, But how can you compare yourself to others who even knows what was behind their kitchen door and what sort of assistance they got? You don't know the whole story A to B. Creating a Positive Company Culture And that's what separates me from Jeff Bezos and myself, who's got tens of thousands of agents and a huge presence here. I try to know everyone's name and play pinball with them and invest in their careers. And so by filtering accordingly, because I'm not hiring thousands, I'm about 150, I can be very selective. And doing so, then I created a nice little circle of happiness here. And that's how you build a business, my friend, of non-backstabbers and bad people. You're selective and you see the depth and you make sure that you can make yourself vulnerable with them to see how strong and secure they are. And if you have that, then you can rely on them during the tough times and build a business.