Building Connections with Pinball

I love pinball machines. And so these agents get to try something they've never had before. And if you come to me, Coach, and you say, I've tried virtual pinball, I'm like, come on. There's a huge difference. And so they really get to feel the machines and see things they would have never experienced before. The main thing, my brother, is when I am downstairs playing the games, not only do they say good morning, jefe, but I get a few shoulder taps. That's, to me, it's professional. That's not, you know, on my personal space. And so people feel comfortable enough with me to compete against me, to see I'm chilling. And it's my one area besides my office and training rooms and the floor where everyone's the same. If you can kick my ass and thimball that day, you win. And so I love that. And also it reduces stress. People see it. When clients come, they see how I treat myself and the people here. And then I call them out. I'm like, hey, Billy, how come you don't have games at your office back in Chicago? GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations committed to achieving transformative growth. About the Episode 237: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love. https://youtu.be/hlHDq2IASMY https://youtu.be/WhttSFt1p4c Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending