Creating Genuine Business Relationships Through Ethical Communication

The game is rigged. Yeah. Barkers out there who are my favorite in the world. So what are you going to do? What you need to do is if you're going to make 400 phone calls a day, jump freaking clouds. Enjoy 30 seconds because you've got to split it in half with pauses and breaths in between. You don't get to say too much. I'm going to say your name. I'm going to buffer you down twice. My name, my company's name, and hopefully by that time you go from a 10 to a two, and that eight moves from the vertical into the horizontal. And that's just mass movement. It's just mass movement. And all I did is reduce defense and put it into momentum offense. And I did it ethically. I didn't lie. And then I'm going to say, yo, Steve, when I call you back two weeks later after Michael does the callback and you remember Richard, hey, Steve, out of the thousands of people that call your company, how many people actually complimented you to your brother? And you probably say none. I go, well, that's the kind of relationship we have prior to a contract, the sort of relationship we have. The Money Mindset Mentoring Podcast by Steve Hamoen. Call Centre interactions with CEO Richard Blank The Best interviews on Money Health Family and Wealth In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships. Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team. Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success. Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention. (0:00) Introduction of Richard Blank (0:32) Richard Blank's background and journey to Costa Rica (2:12) Building the business and team at Costa Rica's call center (6:04) Importance of delegation and internal growth (7:09) People, clients, and technology in business (10:37) The importance of return on investment in call centers (12:12) The role of training in the organization (15:00) Company name spike and buffer boomerang techniques (20:00) Authentic interactions and the value of gatekeepers (25:00) Maintaining productivity and long-term client relationships https://youtu.be/9i-gZfaZ3HY https://youtu.be/R35k1hBthk4 https://youtu.be/ABEVQOEGt6Y https://youtu.be/Gw2PJnOe8bE https://youtu.be/PgbFiDI3Va8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Money Mindset Mentoring Podcast, Steve Hamoen, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending