The Real Secret Behind Starting a Business

But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Richard Blank