Creating a Positive Work Culture.

But Richard, you know what we do here? We ask one single question of every single one of our guests, and that is what is on your mind? When it comes to customer success, you might want to modify that a little bit to sit inside your wheelhouse. But what is that for you, Richard? Well, for me, I need to set the agents straight. I believe in a gamification culture, so I have a happy medium of pinball machines, Pac-Man, and air hockey. So at least when you're bonding, you're relaxing, letting off steam, and recharging batteries, you're not throwing swords on people on the phone. The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content. Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ