The Art of Speech as a Strategic Tool

The Art of Speech as a Strategic Tool I think we all often forget that this can just be a game that we play with our customers at times as seriously as we might take it as any Birds fan or Jets fan knows. You and I have a luxury trade. It's the art of speech. And it could be a game if someone feels manipulated. And if you want to persuade in a certain way that's too aggressive, I understand. But I think an assertive tone is wonderful. You can change vocabulary. Use the thesaurus. Stop saying help. It's assist. God lend a hand. No more excuse me. Say, for my clarification, you can fall on certain swords, readjusting tones. The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 https://youtube.com/shorts/2OHDhmpw4oM https://youtu.be/g5qXweu3VjE Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ