Warrior Psychology & Making an Impression in sales
By Richard Blank 12 views 1 day ago
Warrior Psychology & Making an Impression on contacts
And I think this is the best bit of advice that I can give to you, because I'll give you a thousand techniques, but let me tell you the psychology of the warrior, not the shield and the sword. I got to give you what gets me on this battlefield. It's a romantic death, jumping a cloud. I can give you the greatest 30 seconds ever. And if I'm completely disqualified, they hang up with me or whatever, I will at least do a company named Spike. AI data-driven leadership podcast. How are you today, you know? And then at least I'll say it better than the Virginia or whoever else answers your phone. And so at least I'm using anonymity to my advantage. It's a first impression. I'm not doing it the whole contact that shady. Then you're probably gonna say, who's this compared to, is this a sales contact? Why are you contacting? Take me off your list. So now let's say it's Richard Blank. And if you say, you know, good morning, this is Dean. I would go, hey Dean, it's Richard Blank. And then it's the double dip. It's to see if you ask who Richard Blank is. And then I'll mention the CEO of Costa Rica's contact center. And then you play your odds.
AI & Data Driven Leadership podcast. Empathy Over Algorithms: The Future of BPO with Richard Blank
In this episode of AI & Data Driven Leadership, Dean Guida speaks to the President and Bilingual Telemarketer Trainer of Costa Rica's contact Center, Richard Blank. Richard emphasizes the irreplaceable value of human empathy and effective communication in customer interactions.
He shares insights on hiring practices, training methods, and the importance of building client relationships. Richard also discusses balancing technology with the human touch, noting that while AI can streamline processes, genuine human connection remains essential. Richard highlights strategies for maintaining high-quality customer service and the significance of empathy in the digital age.
The AI & Data Driven Leadership Podcast offers a platform for leaders like you to share your experiences and strategies with a dedicated audience of business professionals and fellow executives from around the world. If you lead a company with at least 30 professional employees, we invite you to join us and share how data-driven decision-making has helped you solve complex problems, align strategic goals, and foster growth within your organization. Each episode of AI & Data Driven Leadership is a celebration of leadership, innovation, and the data-driven tactics that are driving the future of business. We bring forward stories of success and lessons learned from industry leaders who have navigated today’s most pressing challenges and turned them into opportunities for growth.
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Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
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