Techniques for Positive Escalation and Genuine Connection with Clients

Conversations Ignite Podcast presents Building Dreams in Costa Rica: pure Passion with Richard Blank Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey. Welcome to Conversations Ignite, where every episode sparks new perspectives. Join host Robbie Ross as he delves into the diverse world of personalities, from everyday inspirations to extraordinary journeys. Through candid interviews and personal anecdotes, Robbie explores what ignites passion, creativity and strength in individuals across different walks of life. Whether you're seeking insights or simply curious about people's experiences, let these conversations ignite your curiosity and understanding. New episodes are available each week. Tune in and let the sparks fly! You can catch "Conversations Ignite" on all your favorite podcast platforms. Whether you're commuting, relaxing at home, or on the go, tune in to our engaging discussions and inspiring stories. Listen to us on Spotify, Apple Podcasts, Amazon Music, and more. Don't miss out on the conversations that ignite curiosity and inspire change. In this inspiring episode, we sit down with Richard Blank, the CEO of Costa Rica’s contact Center, who shares his remarkable journey from Philadelphia to Costa Rica at the age of 27. Richard talks about how his bilingual skills opened doors across Latin America and how he built his company from the ground up, overcoming numerous challenges along the way. We dive into his leadership philosophy, which focuses on empathy, motivation, and the power of human connection in the contact center industry. Richard also discusses his unique approach to training over 10,000 bilingual telemarketers and the tools that have helped him succeed, like phonetic micro-expression reading and the famous Buffer-Boomerang Technique. In addition to his professional expertise, Richard shares his personal passions, including his massive collection of restored American pinball machines and antique jukeboxes, and how gamification plays a key role in his company’s culture. He reflects on the importance of authenticity, following your dreams, and embracing the journey with integrity. This episode is filled with insights on leadership, the future of AI in telemarketing, and how living authenticontacty can bring true happiness. Tune in for a conversation that goes beyond business and explores what it means to live a fulfilling and impactful life. https://youtu.be/MiiQN09fVbU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Robbie Ross, Conversations Ignite Podcast, Richard Blank, Costa Rica's contact Center, Outsourcing, Telemarketing contact Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,contact centre, contact centre, contact center,trend, trending Welcome! I'm Robbie Ross, the host of "Conversations Ignite." Born in Colorado Springs and raised in Georgia, I've always had a passion for storytelling and connecting with people. My journey has been shaped by my experiences, including a life-changing kidney transplant in August 2022. This pivotal moment inspired me to pursue my dream of podcasting, bringing engaging discussions and inspiring stories to light. Join me as I explore diverse perspectives and meaningful conversations that spark curiosity and ignite change. Witnessing amazing transformation Giving back to those in need is truly inspiring.Overcoming challenges and achieving success. Richard’s journey in the contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger contact centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s contact Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America contact center contact so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our contact centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why contact center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascontactcenter.com/en/outbound-bpo-campaigns/ #RobbieRoss #ConversationsIgnitePodcast #RichardBlank #CostaRica #contactCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest The Grit and Heart Required to Build Something But I tell you what, man, Sometimes the greatest memories you have is the initial grind when you played a bar and only two people showed up as a musician. You still played it and you played your heart out. And so every account that came in, every contact that got me to grow to my 150 where I am today, it was exhilarating. It was weird. It was, you're on a high, you're jumping clouds. And so you have to be not crazy nor reckless But you have to, from time to time, really dip your toe in and to see if you're brave enough to slay a dragon. Because most people have the desire, but most never leave the castle. And are we the crazy ones? I don't know, maybe bold, grit, and John Wayne-ish. But in the end, it's those that are seaworthy. I mean, you've practiced for this your entire freaking life. Go out there at least once and see if you can beat Johnny and the karate kid. My goodness. I mean, live your life. It's like, you know, when you ever see the bully pick on the kid, but the kid had the lion's heart to figh