BC Couple Faces Sudden Booking Cancellations by Travel Site

A Campbell River couple, Erin and George Roach, experienced unexpected cancellations of their short-term rental bookings by a major travel site, leaving them scrambling to address the fallout. Their two-bedroom suite, a favorite among international travelers, saw all peak season bookings abruptly canceled without explanation. This report by Global's Sarah MacDonald delves into the couple's efforts to reassure guests and recover lost income, highlighting the lack of communication from the booking platform. The story sheds light on the challenges faced by short-term rental hosts and the importance of reliable booking services.