Richards Pinball Collection and Its Role in Company Infrastructure Podcast Guest Richard Blank

Scale Tales From the Ground Business Infrastructure show Podcast Episode 213 Richard Blank Curing back office is not a bad too much growth, too fast presents a set of challenges often overlooked when discussing small emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable back office operations can make or break your Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth few years after graduating from university, he accepted an offer to conduct training at a contact center in Costa 27 years old he decided to contact Costa Rica was over 20 years he never looked this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s contact Center from a one-seat to a 300-seat his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction fact, his love of language and communications led him to study abroad for one semester in experience changed the trajectory of his how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their is not a bad too much growth, too fast presents a set of challenges often overlooked when discussing small emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable back office operations can make or break your a Path Less Traveled Richard, surely there's more to your story than 's try that 's why you do the best interviews, you so about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and myself decided to double down on was my favorite at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal so that was very important for I kind of felt like a i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to family were nomads, we were risk for me, all I know is that I wanted some sort of I know that by learning a second language, it would open many doors for so my natural progression pretty much got me to where I am Through Cultural Exposure Backpacking around Europe opened a whole new world for learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for what I figured out then was that the things that we hold so dear in the United States really didn't make a difference 're really just looking at your it just opened my there are other places in the world where I could learn and be I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western so that was the year that I read more books and didn't watch television and really mastered so that was probably the year that I grew the : Overcoming Challenges and Fears Have you ever wondered what it would be like to live or work in another country? Be know I s a big reason why my team operates remotely around the it s not the same as living in those do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show