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The Courage to Lead Podcast by Coach grit to build a sales team with Richard Blank "The Courage to Lead" is a podcast hosted by business and leadership coach Harlan the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and podcast aims to provide listeners with practical advice and inspiration to step up and lead with Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business Blank Ep 270: Courage to Build Culture, Not Just a Company At just 27, Richard Blank took a leap that would shape the rest of his life relocating to Costa Rica to train over 5,000 employees at one of San Joses largest contact bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable , Richard is the CEO of Costa Ricas contact Center (CCC), a company he founded in a background in communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla Richard combines motivational leadership with tactical communication strategies to empower his the years, hes personally trained more than 10,000 bilingual the headset and contact metrics, Richard brings a unique twist to company culture: boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America a reflection of his belief that fun, connection, and shared experiences are key to building strong passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university episode is packed with insight on leadership, resilience, and how culture can transform :DJy0Bz7kDk Richard Blank hired bassist Garry Gary Beers of :watch?vieGjN5H4xPQ Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's contact Center, Outsourcing, Telemarketing contact Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,contact centre, contact centre, contact center After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the Coach Harlan Harlan Hammack is a Business and Leadership Coach based in Atlanta, is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead has had the pleasure of coaching friends, colleagues and clients through his management consulting , he is focused on helping small- to mid-sized business owners achieve their financial freedom. "All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown." Schedule a Free Discovery Chat No time to work ON your business? No a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next :1 and group coaching options , that knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class You Driving Your Business... ... or is your business driving you? Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job? You may own a business, have a business name, a business bank account, and even have business doesn't necessarily mean you have a you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a you can't plan a vacation without worrying that the business will falter in your absence, then you have a can help you fix that! A business should work FOR you, generating revenue and profits FOR you whether you are there or me show you how to build the foundations for your need three things to succeed in business: Strategies, Systems, and Controls.