Innovation in the Costa Rica Contact centre with Richard Blank iNNOVATION Insights Podcast - iNN...

Richard Blank discusses the importance of confidence training, likening the experience to a hero's emphasizes the necessity of being bold and brave, drawing parallels to overcoming challenges in education and self- advocates for dedicated practice beyond formal settings, using his own experience of learning Spanish as an encourages going above and beyond to achieve success, much like the determined journey of Daniel in 'The Karate Kid.'