Mastering Phone Communication Techniques.

FIRST CONTACT STORIES OF THE contact CENTER NOBELBIZ PODCAST RICHARD BLANK COSTA RICAS contact CENTER CONTACT: Stories of the contact Center is the place where untold stories from unsung heroes of the contact center world become of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center network guarantees crystal clear voice quality and 100 novel NobelBiz OMNI omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple support and engineers are always ready to guarantee full compliance and attestation it comes to contact center turnover, Richard Blank (Costa Rica's contact Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training starts with setting the right mindset and the relationship you have with the out more from our latest podcast episode: contact Center Culture and The Secret Sauce of a Successful Phone contact, with Richard Blank This is episode 2 of the third season of First s journey in the contact center space is filled with twists and he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger contact centers in San a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCCs : 00:00 Intro Richard Blank Presentation 1:35 Fortune Favors the Brave: The beginning of a contact Center Journey 3:14 People and moments that made you start your contact center career 5:04 How do you build a contact center culture and grow contact center agents 08:03 Addressing conflicts within the contact center 10:41 Adequate Training for Omnichannel Personalization 13:54 The Engagement Toolkit to Fight Attrition 17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone contact 26:54 AD 28:54 What Got Taken Away During COVID 32:41 Old School Retro Gaming Turned Into Gamification 38:40 The 30s Rule Technique 42:22 Positive outcomes after Covid 46:36 Keeping up with the team remotely 48:47 Being an agent at the Costa Ricas contact Center 52:45 Looking forward into 2022 54:42 Ending thoughts Richards journey in the contact center space is filled with twists and he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger contact centers in San a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCCs :contact-center-culture-and-the-secret-sauce-of-successful-phone-contact-richard-blank Richard Blank hired bassist Garry Gary Beers of :watch?vieGjN5H4xPQ Christian Montes, NOBELBIZ PODCAST, Richard Blank,Costa Rica's contact Center, Outsourcing, Telemarketing contact Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,contact centre, contact centre, contact center Rhetoric and Phonetic Delivery: The Secret sauce of a Phone contact Phonetic: a term representing the sounds and other phenomena of speech (Merriam Webster Dictionary). Why is this useful in the realm of contact centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainers : the art of speaking or writing effectively (Merriam Webster combining these two, you get the combination that prove itself to be very helpful in coaching and has a lot more benefits than just clearing up conv