Why AI Cant Replace True Empathy.

Rose Davidson Talking with the experts May 2025 Online Business Summit guest Richard Blank Costa Ricas Call Center Hosted by the trailblazing Rose Davidson, a mentor and strategist with an undeniable knack for spotlighting thought leaders, the podcast has become an essential resource for service-based entrepreneurs aiming to dominate their a prolific portfolio of over 500 expert interviews, the show offers invaluable insights into an array of disciplines be it marketing, technology, wellness, or sets "Talking with the Experts" apart is its commitment to not just inform, but to episode is a masterclass in itself, meticulously curated to provide actionable steps for achieving greatness in your professional in to tap into a wellspring of knowledge, replete with strategies, tips, and real-world advice that can catapult your brand to the forefront of your Blank: Business Process Outsourcing Master advanced telemarketing and customer service soft skills with Richard techniques to enhance customer retention, drive sales, and foster business the Talking with the Experts Online Business Summit, Richard Blank, CEO of Costa Rica's Call Centre, will share his expertise in telemarketing and customer service soft years of experience leading a top-performing call centre, Richard has mastered the art of advanced communication techniques that drive customer retention, boost sales, and foster long-term business this insightful session, Richard will delve into the essential role of soft skills in customer will learn how to use rhetoric and emotional intelligence to build trust, handle objections, and create meaningful connections with will also share actionable tips for improving customer service delivery, ensuring every touchpoint leaves a lasting positive a focus on retention and growth, this presentation is perfect for business owners, sales teams, and customer support professionals looking to take their communication strategies to the next will cover proven techniques for enhancing call centre performance, from tone and phrasing to understanding customer needs and strategies can be applied across industries to improve engagement, build loyalty, and achieve measurable real-world examples and practical advice, Richard demonstrates how advanced telemarketing and customer service skills are essential for retaining customers and driving success in todays competitive his leadership, Costa Rica's Call Centre has become a shining example of excellence, thanks to its commitment to empowering employees and delivering outstanding customer Richard Blank s session to learn how to strengthen customer relationships, enhance communication skills, and transform your business dynamic approach will inspire you to rethink traditional customer service methods and adopt a more empathetic, effective, and results-driven Things the Audience Will Learn from the Presentation: telemarketing techniques to enhance customer interactions and to leverage soft skills and rhetoric for customer retention and strategies for fostering business growth through exceptional customer Employee to Entrepreneur: A Grateful Journey It's beautiful mean, we're in Central America can also check out my website, , you know, I'm all over the again, you've been extremely generous with your go on like to pay it forward and share ideas about Being an entrepreneur, learning second languages, moving life, taking chances, you know, trying to pay it forward with this next generation so they can have certain skills to feel good about especially as a boss, you know, it's kind of weird because I was always working for never really thought of myself as a when I was pushed into this position, all I could do is just refer back to the mentors I had in athletics and academics and And all the things that they said and did to motivate my good friend, it seemed to have 're in our 18th year of business, 150 count my lucky stars every should have never Practice, Faith, and Honesty Lead to Growth I totally agree with 's why since English is their second language, I recommend a thesaurus so they can learn similes and expand their teach them public know, certain it's not for me, not everyone wants to be telemarketer, do public speaking or sales, but they know this, that if they can put in that time and that effort and that dedication, they will get something out of it.