Love Hate relationship with telemarketing.

Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank. Welcome to "Fire your Boss Fridays" Our mission is to: Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business. Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose. Bring you entertainment through captivating stories of our guests who have successfully fired their bosses! You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs. https://youtu.be/gRQcc9JVv8 https://youtu.be/j0PeLXCXloI https://youtu.be/MTbTUbtCmJg https://youtu.be/G6RZ5Xt-swQ https://youtu.be/oMo1pTu1xo https://youtu.be/pTx-7a81H4U https://youtu.be/foc-9TiqjE0 https://youtu.be/MUWBI0hAOx8 https://youtu.be/5ixIqWLq7mg https://youtu.be/dxpaGXRe1M https://youtu.be/RfJddDQ6dRs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank produced a Rap Breakdancing video commercial https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center #FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO A Transformative Year in Europe Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something. Figuring Out the Secret Sauce in Communication But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce. Imagination and Innocence: Keys to Future Entrepreneurs And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure. Reflections on Wisdom and the Telemarketing Industry I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I c