Inside marketing with marketsurge podcast guest Richard Blank Costa Ricas Call Center

Inside Marketing with MarketSurge Podcast. Reed Hansen has a telemarketing reinvented chat with Richard Blank. Welcome to Inside Marketing with MarketSurge your front-row seat to the boldest business insights, marketing breakthroughs, and entrepreneurial real talk. Hosted by Reed Hansen, Chief Growth Officer at MarketSurge and a digital marketing veteran who's helped scale everything from scrappy startups to Fortune 500 giants, this podcast dives deep into whats really moving the needle in todays marketing world. Find us at Marketsurge.io Each week, well break down the latest marketing and business news (minus the fluff), explore tech trends you actually need to know, and feature unfiltered conversations with the most interesting minds in entrepreneurship and marketing. Welcome to MarketSurge! Are you a small business owner, marketing professional, or entrepreneur looking to elevate your marketing game? You're in the right place. At MarketSurge, we simplify and demonstrate the value of marketing automation, making it accessible and actionable for businesses of all sizes. Stay Ahead in Marketing: Get the latest automation strategies tailored for small businesses and entrepreneurs. Step-by-Step Tutorials: Our practical, easy-to-follow guides and real use-cases help you implement automation strategies effortlessly. Community Insights: Join a thriving community of like-minded professionals sharing insights, tips, and success stories. Latest Tech Updates: Stay up-to-date with the newest advancements in marketing technology. Join us at MarketSurge and revolutionize the way you approach marketing. Subscribe now to never miss an upda In this episode, we sit down with Richard Blank, founder and CEO of Costa Ricas Call Center. From Northeast Philly to San José, Richard shares his journey of betting on himself, moving abroad, and building a thriving nearshore BPO from a one-seat operation to a company that now powers: Inbound customer support Lead generation Appointment setting Sales training & coaching Hes trained over 10,000 bilingual telemarketers, launched a telemarketing school, and even infused gamification into company culture with retro arcade pinball, jukeboxes, and air hockey. His story is one of grit, creativity, and a relentless belief in the art of communication. If youve ever wondered what it takes to scale a business without outside investment, how to build culture in unexpected industries, or how traditional call centers adapt in the era of AI this episode is for you. What Youll Learn in This Episode: Why Richard left Philadelphia at age 27 to pursue a short-term gig that turned into a 19-year business journey. How he grew Costa Ricas Call Center without outside investors, staying lean and resourceful. The unique coaching and training methods hes developed after analyzing 10,000+ calls. Why empathy, soft skills, and gamification are still critical in the call center industry. How human connection outperforms AI when it comes to building trust and saving clients. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank produced a Rap Breakdancing video commercial https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 #InsideMarketingwithMarketSurge #marketsurge #ReedHansen #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education Reed Hansen I am a seasoned digital marketing executive with extensive experience driving business growth through innovative strategies. As the Chief Growth Officer at MarketSurge, I focus on leveraging digital marketing tools to help businesses scale efficiently, especially in highly competitive markets. Prior to this role, I was the owner of Million Dollar Studio, where I honed my expertise in marketing and operations. My previous roles include leadership positions at Northwestern University, Punchkick Interactive, and Solstice, where I built a reputation for developing digital products that engage audiences and boost revenue. My unique ability to combine data-driven insights with creative marketing solutions makes me a recognized authority in the digital marketing space. My career has been defined by helping businesses of all sizesfrom startups to Fortune 500 companiesachieve remarkable sales growth through digital innovation. CRM (Client Relationship Management) MarketSurge CRM helps you streamline customer interactions, automate follow-ups, and close more deals effortlessly. With powerfulAI-driven tools, you can track conversations, manage leads, and boost salesall in one easy-to-use platform. Blog Posts and Articles Track All Client Conversations Easily SEO-Optimized Web Copy Integrate With Existing Business Apps Blog Posts and Articles Engage Instantly With Personalized Automation SEO-Optimized Web Copy Generate, Manage And Track Reviews SEO-Optimized Web Copy Streamline Sales And Convert Leads