A squire can become a knight through training.

The Total Entrepreneur Podcast: Mind, Body, Spirit podcast guest Richard Blank. Nearshore BPO expert. Join Dr. John Torrens, an award-winning professor and entrepreneur, as he guides high-performing entrepreneurs, founders, and executives on a journey to redefine success. In The Total Entrepreneur: Mind, Body, Spirit, you'll learn how to balance business success with a fulfilling, healthy lifestyle. Each episode blends cutting-edge academic research with real-life insights from entrepreneurs, health experts, and researchers. Discover evidence-based strategies to prevent burnout, improve well-being, and create a life where purpose, productivity, and wellness thrive together. He Built a Multi Million Dollar Call Center Empire in Costa Rica In this episode of The Total Entrepreneur, host John M. Torrens sits down with Richard Blank, the CEO of Costa Ricas Call Center, to reveal the secrets behind mastering communication, cold calling psychology, and building a successful business from scratch. https://youtu.be/FdUkGfBPGFE Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 #DrJohnTorrens #TheTotalEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO "The Total Entrepreneur: Mind, Body, Spirit" is a podcast hosted by Dr. John M. Torrens that provides high-performing entrepreneurs and executives with evidence-based strategies to balance business success with a healthy, fulfilling lifestyle, and avoid burnout. About the Podcast The podcast is designed to help founders and leaders integrate wellness into their busy lives by focusing on the three core pillars of mind, body, and spirit: Mind: Episodes discuss mindset work, emotional resilience, clarity in decision-making, and developing a growth mindset to handle challenges and foster innovation. Body: The show covers practical health strategies, including the importance of sleep optimization, breathwork to alleviate stress and boost energy, and the connection between physical health and overall performance. Spirit: Conversations also explore deeper topics like finding purpose over profits, the spiritual dimensions of healing, managing money mindsets, and using intuition to guide decisions, helping entrepreneurs connect with a sense of something bigger than themselves. Each episode blends insights from cutting-edge academic research with real-life experiences from successful entrepreneurs and health experts. Richard moved to Costa Rica 27 years ago with a vision to create a world-class call center. Today, he has trained thousands of bilingual telemarketers and helped companies scale globally. His experience blends entrepreneurship, leadership, and communication psychology, making this episode a must-watch for anyone looking to improve their sales skills and business mindset. What Youll Learn in This Video How Richard started his call center business in Costa Rica and scaled it globally The psychology behind effective cold calling and building trust instantly Techniques to break tension in the first 30 seconds of a conversation The Name Spike method for immediate connection with prospects The Buffer Boomerang strategy to lower resistance and objections Positive escalation: winning over decision-makers during tough calls Tips for young entrepreneurs struggling with phone conversations How understanding Spanish language and culture can improve client communication The role of AI in call centers and why human empathy will never be replaced Key Takeaways & Skills Covered Cold calling mastery and sales techniques Communication psychology and effective persuasion Leadership and team-building in service-based businesses Building a call center or BPO business from scratch Cross-cultural communication and bilingual telemarketing Entrepreneurship mindset and business growth strategies About the Guest: Richard Blank Richard Blank is a visionary entrepreneur with over 18 years of experience in building and managing bilingual call centers. He specializes in teaching telemarketers how to communicate effectively, handle objections, and create a lasting impact on customers. Richards insights are perfect for anyone in sales, customer service, or aspiring to start their own business. Why You Should Watch This Episode If youre an entrepreneur, sales professional, or young business owner, this video is packed with practical strategies, actionable tips, and mindset shifts that can help you: Improve your cold calling and communication skills Increase your sales conversion rates Build stronger relationships with clients and teams Scale a service-based business globally