Misconceptions when working at a call center

On Another Track Podcast. Emigrate to Costa Rica to become a Pinball Wizard like Richard Blank. David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream. Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track! When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesnt know about empathy and having a downright good time in the workplace, is not worth knowing. Dont get me wrong, hes no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise. David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!" Being an army "Brat" for 25 years of my life has allowed me to be confident at meeting and talking to people around the world. Friends would often say "have you had your interview with David yet?" to the people I had just met.Coming from a Celtic, Glaswegian background, being a shrinking violet was not an option. You were in danger of being thought aloof if you didn't converse and pass the time of day. Especially if you were on a Glasgow bus! Fast forward to my start in broadcasting in the 1980's. Leaving Germany and arriving in a small market town called Devizes in Wiltshire (20 miles north of Stonehenge) in the UK, I was looking to do something with my spare time. I happen to open the local paper to see an advert for "new presenters required at Devizes Hospital Broadcasting Service". That was it. I was off to the races!It was more than spinning records and sounding good on the radio. It was the old school way of learning to talk to people. I spent 15 happy years in broadcasting. Who would have thought it would hold me in good stead in the 2020's? I now reside in Canada but still broadcast back to the UK via the wonders of the world wide web and also host my weekly talks podcast series On Another Track. Emigrate to Costa Rica to become a Pinball Wizard like Richard Blank. On Another Track Podcast with David Wilson. https://youtu.be/WsS6kIfOh4 https://youtube.com/shorts/kx62S3YGY-Y https://youtube.com/shorts/twhyzq6UrRE https://youtube.com/shorts/-suD2OUnKGc https://youtube.com/shorts/HR2qIQPEE7Y https://youtube.com/shorts/4fv66yklOwQ https://youtube.com/shorts/yJT0DeIDCek https://youtube.com/shorts/TZKGyd13nx4 https://youtu.be/EMSseeS2j58 https://youtube.com/shorts/v0-uB4YMf9w https://youtube.com/shorts/0E4lCegA-sU https://youtube.com/shorts/YJpUWiirCIM https://youtube.com/shorts/IJJa6Mq-h9o https://youtube.com/shorts/cYtlk-xD1o https://youtube.com/shorts/a9Esfg7Ncs8 https://youtube.com/shorts/Gafs85FMfLs https://youtube.com/shorts/0A1hmU5qZck https://youtube.com/shorts/dZHAE9JZw5k https://youtube.com/shorts/7VwGj1JxCI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack #DavidWilson Richard Blank is the CEO and Founder of Costa Ricas Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility