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Operation Alpha Podcast by Michael Lee with Richard Blank. Everybody has ideas, but not everybody can execute them. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. The "Operation Alpha" podcast is hosted by Michael Lee, the founder of Michael Lee Strategies. The show focuses on entrepreneurship and business, featuring discussions with various guests about scaling ideas and achieving long-shot goals Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. https://youtu.be/cF2fAJ4f5ec https://youtube.com/shorts/tHo8s5HbZo https://youtube.com/shorts/5fZX5wyM-GM https://youtu.be/kuCT8SWJmMQ https://youtube.com/shorts/grnQREa1H80 Operation Alpha Podcast by Michael Lee with Richard Blank. Everybody has ideas, but not everybody can execute them. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. The "Operation Alpha" podcast is hosted by Michael Lee, the founder of Michael Lee Strategies. The show focuses on entrepreneurship and business, featuring discussions with various guests about scaling ideas and achieving long-shot goals Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. https://youtu.be/cF2fAJ4f5ec https://youtube.com/shorts/tHo8s5HbZo https://youtube.com/shorts/5fZX5wyM-GM https://youtu.be/kuCT8SWJmMQ https://youtube.com/shorts/grnQREa1H80 https://youtube.com/shorts/SpUFttP2KN4 https://youtube.com/shorts/EddAnqb9wg https://youtube.com/shorts/iSnxqkGhe0I https://youtube.com/shorts/ST9iIOdm1RQ https://youtube.com/shorts/7eAUCRl4r8 https://youtube.com/shorts/sxeEt-GU-1c https://youtube.com/shorts/Y9U6Z9fcG5Y https://youtube.com/shorts/ST6ci6Dncc8 https://youtube.com/shorts/z1jbFA21iI0 https://youtube.com/shorts/IWVlDKsPuIk https://youtube.com/shorts/aXC-v68QI5Y https://youtube.com/shorts/i78wI3wtmdQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha #michaellee Richard Blank is the CEO and Founder of Costa Ricas Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Ricas Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure extraordinary-america.com Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment Gamification and Engagement A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity.