On Passion on Purpose Leaders on Center Stage podcast

Passion on Purpose Podcast. A Call Centre onboarding expert shares tips with guest Richard Blank. On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts. We cover a wide range of topics From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects theyre well-known for. No matter the topic, youll be hearing real stories from real people. If you want to create something out of thin air, then I'm your girl! Thats why I founded Viim! I can visualize what doesnt yet exist and bring it to life... and boy it's alive! https://youtu.be/dq67937sZ4w https://youtu.be/FBjWHlyoPE4 https://youtu.be/IfFCfHCeU7U https://youtu.be/lapSmTREyI https://youtu.be/dqjsKeoWhSc https://youtu.be/q5bZZ9yurrI https://youtu.be/dRZO6TfvPVI https://youtu.be/SUc7FM9I6vg https://youtu.be/nkAqpL2djwk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting With a background in psychology, I am a master at understanding peoples relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch. Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube! Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance. The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion! Yes my full name is Stephanie. But since I could remember, Ive preferred Steph! Theres just something about it like were instantly friends and for what were going to do together, thats the best start! Im so happy you landed here! Whether weve chatted before or you are just getting to know me there are a few things to hit right off the bat: I am intentional When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what well do together. I am a visionary I see what doesnt yet exist and I bring it to life. Richard Blank is the CEO and Founder of Costa Ricas Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Ricas Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressur