Dignity beats fear-based management.

Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. Angie Colee's Permission to Kick Ass gives you a virtual seat at the bar for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If youve ever worried that you're the only one struggling, that everyone else gets it and youre missing something (or messing things up)... this shows for you. Dont forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts. My guest today, Richard Blank had a vision from an early age to do work that would fulfill his needs vs societys expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richards vision goes far beyond him what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration! Richard wasnt willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If youre looking to strengthen the relationships within your biz (hint: you absolutely should be, if youre not already!) this ones for you. Cant-Miss Moments From This Episode: Ever looked at someone elses life and thought I wish I could do that? Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him. Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin now (read: arguing), I say this to you with all the love I have. You dont have to solve every problem the instant it happens (and why trying to force it often makes things worse). If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of great people manager. Heres a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richards take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward. This one is jam-packed full of advice. Dont miss out - listen now! Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. https://youtu.be/6igY7MCrBgE?si=Ss11zsHDQbc8frS https://youtube.com/shorts/DJsCV4k2vQo?feature=share https://youtu.be/XHXxUsusDx8 https://youtu.be/vDeujbNR3Os https://youtu.be/D39u8nDTPyQ https://youtu.be/uLeZTwk-czg https://youtu.be/yv19wrQOk4M Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #permissiontokickass #AngieColee Both a podcast and a movement, and its all about freelancing and entrepreneurship (and all the fears, roadblocks, and head trash that come along with it). Its where I publish my podcast episodes (want to be a guest? Read this) and talk about my travels. For too damn long, too many of us have been building businesses that take over our lives and leave us left with nothing for ourselves. Somewhere along the way, our work became the end-all-be-all thing that were supposed to be killing ourselves doing at least if we want any kind of success. I dont like it, and Im not buying into it anymore. I dont think you should either. Lets bring back the days where more business got done outside the office than in. Angie Colee is a confidence coach helping creative entrepreneurs conquer fears and break through anxiety blocks that stop them from growing their businesses. She's coached and run creative teams for companies like Lowe's, Product Launch Formula, Copy Chief, and Orzy Media.