How to develop a relationship over the phone

Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects theyre well-known for. No matter the topic, youll be hearing real stories from real people. Episode #16. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself. https://youtu.be/rYMARAj7vFo https://youtu.be/oalfsGLMPf4 https://youtu.be/OxDagpIogVw https://youtu.be/KBrPgzTwZTs https://youtu.be/l5IWL-5QMr8 https://youtu.be/uSYTrZFWvJk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #Street SmartBusinessLeadersPodcast #MichonEllis Michon Ellis: Entrepreneur, Chief Marketing & Communications Officer; Growth Driver, GTM Strategist - Former McDonalds Director of Global Communications A growth-oriented Chief Communications Officer with more than 25 years of global and domestic corporate communications and public relations experience. A 25-year corporate communications veteran and public relations entrepreneur, Michon Ellis is an influential leader recognized for building and reviving powerhouse brands in public, private and regulated business environments. Michon founded, grew and then sold a successful media production company (Job Search Television Network) and a marketing and corporate communications agency (LimeGreen Moroch) that provided omni-channel internal and external communications support to blue-chip clients such as Johnson & Johnson, Coca-Cola, Beam Suntory and Bacardi. Michon is involved with a number of national non-profit organizations and serves on national advisory boards and committees. Organizations include the Economic Club of Chicago, Black Public Relations Society, MHub, First Tee of Greater Chicago, The Posse Foundation, National Association of Asian-American Professionals and 100 Black Men of America. A former Division I football player, Michon earned his BA degree from Miami University in Oxford, Ohio. Michon currently serves a the managing director of the Chicago office for Toronto-based, Livewire Communications, an employee communications and corporate change management agency. Prior to his leadership role at Livewire Communications, Michon was founder and chief executive officer at CLOUT, LLC., a public relations and corporate communications consultancy based in Chicago and servicing clients nationally. Prior to CLOUT, Michon also has held high-profile roles within the corporate communications industry . . . most notably serving as Director of Global Corporate Communications for the McDonalds Corporation. Before his eight-year tenure with McDonalds, Michon held executive positions at many levels for some of the nations leading marketing communications agencies including Edelman, Porter Novelli and Ketchum Communications. Michon Ellis is a dynamic storyteller and inspirational speaker best known for captivating audiences with his authentic and personal tales of being an entrepreneur in the communications industry. Whether giving a keynote address at a large corporate event or speaking to a small group of business leaders in an intimate setting, Michon is motivating the masses . . . especially those looking to reinvent themselves for entrepreneurship. Michon shares valuable tips on how vision drives success, and providing strategies for overcoming obstacles personally and professionally. Richard Blank is the CEO and Founder of Costa Ricas Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives