The UnNoticed Entrepreneur

The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores. Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad. He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers. Richard Blank, the CEO of Costa Rica's Call Center, appeared as a guest on The UnNoticed Entrepreneur podcast hosted by Jim James. In the episode—often promoted under the catchy title "Silk suits and spats CEO"—Blank shares his journey of moving from Philadelphia to Costa Rica at age 27 and successfully scaling a nearshore outsourcing empire.Key Takeaways from the EpisodeStrategic Communication: Blank highlights how understanding nuance, language proficiency, and cultural empathy can maximize your business engagement.Going International: He breaks down how entrepreneurs can expand their presence and get noticed outside of their home market.Gamification Culture: Blank is well-known for integrating a unique office culture using the largest collection of restored American pinball machines and vintage jukeboxes in Central America to motivate his team. https://youtu.be/N2dczplOAeY Follow your dream. I Hired bassist Garry Gary Beers of INXS.YEAH! https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica's Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #JimJames #TheUnNoticedEntrepreneurpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The UnNoticed Entrepreneur is a top-rated, global business marketing podcast hosted by international entrepreneur and public relations expert Jim James. Launched during the COVID-19 lockdown from a garden shed, the podcast has expanded significantly, publishing over 930 episodes and ranking in the top 2.5% of podcasts worldwide. The show specifically targets entrepreneurs, founders, and "maturepreneurs" who excel at building excellent products or services but struggle with branding, generating leads, and gaining industry recognition without a massive agency budget.Core Focus & FormatPractical Insights: Jim James brings on real-world founders and subject matter experts to share practical, free, or low-cost PR tactics and tools that listeners can implement on the same day.Global Scope: The show features guests and case studies from around the world, reaching listeners across more than 139 countries.Multi-Format Content: Interviews are published as audio podcasts and vodcasts, transcribed into articles, and the best insights are curated into dedicated books available on Amazon. Richard Blank appeared as a featured guest on The UnNoticed Entrepreneur podcast, hosted by Jim James. Blank is the Chief Executive Officer (CEO) of Costa Rica's Call Center. In his episode, titled "Can a spat shoes with neon lights help you #getnoticed?", he shared strategic communication advice and personal anecdotes about scaling a business abroad.Core Episode InsightsInternational Branding: Blank moved from Northeast Philadelphia to San Jose, Costa Rica at age 27. He discussed how entrepreneurs can build a brand and gain traction outside their home country.Advanced Communication: He outlined methods for optimizing everyday engagement, active listening, and refining phone-based rhetoric to maximize conversion rates.Team Scaling: Blank stressed focusing on individual core strengths (such as sales and motivation) while delegating administrative tasks to trusted specialists.Workplace Gamification: He detailed how he incorporates his massive collection of restored classic American pinball machines and antique jukeboxes to boost employee motivation and company culture.About the Host and PodcastThe Host: Jim James is an international public relations and marketing expert who has founded companies across three continents.The Platform: The UnNoticed Entrepreneur highlights low-cost or completely free marketing strategies, tools, and case studies to help business owners get the recognition they deserve without relying on expensive PR agencies. A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication. On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank. The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks If you could ask 500 entrepreneurs a question about how they got noticed, Would you have one? That's right. You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment. The Host: Jim A. James Jim James I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since. That stunt taught me the power of publicity to generate profits. I've been an entrepreneur for pretty much my entire working life. For 25 years I started and built companies in Asia. Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed. From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY). I've listed all assets here on Linktree. My full story is on my personal website. The books are on Amazon and in some stores. My guests come on the mic from around the world, and the same is true of our listeners, as we've now been heard in 139 Total countries and over 3384 cities According to Listennotes, the show is in the top 2.5% worldwide and has a listener score 33. The show ranks #3 in the UK in the Entrepreneur category. What is Listen Score? Listen Score (LS) is a metric that shows the estimated popularity of this podcast compared to other rss-based public podcasts in the world on a scale from 0 to 100. The higher, the more popular. Calculated from 1st and 3rd party data. Updated monthly. What is Global Rank? This podcast is one of the top 2.5% most popular shows out of 2,855,347 podcasts globally, ranked by Listen Score (the estimated popularity score). The show is still relatively new but is experiencing steady growth by consistently publishing two shows per week. Why charm and good looks isn't enough to help you standout; With Richard Blank Richard Blank of Costa Rica s Call Center shares communication techniques and tips on getting noticed At the age of 27, Richard Blank left northeast Philadelphia and went to Costa Rica. He has since gotten an amazing business in the call centre industry called Costa Ricas Call Center. In the new episode of The UnNoticed Entrepreneur, he talked about his business, communication, how people can optimise their engagement with others, and how entrepreneurs can get noticed not just in their hometown but in a new country. From Philly to Costa Rica When it comes to the special challenges he faced when setting up his business, he, first and foremost, needed to learn the language. It s a great way to show respect; it keeps an open mind and shows structure, discipline, and cognitive skills. For him, anybody who speaks a second language bears a remark of higher education. Secondly, he s a guest in Costa Rica and has been one for the last 23 years. It was important for him to understand the traditions and the culture because whatever happened in Philadelphia really didn't have that sort of importance there. By having their essence and learning new things, he was able to incorporate his life there. He married the girl of her dreams. Fifteen years ago, he started his company, and it later grew to 150 seats. Now, he s living the dream. He believes that entrepreneurs shouldn t be hard on themselves. Patience is a virtue, and there is something called momentum. He started Spanish when he graduated high school in Abington, Philly, and continued studying it in Arizona. It s an example of him building on momentum. There was positive reinforcement. He had the fidelity to continue. Putting any sort of pressures, opinions, or career expectations aside, he admitted he was a little selfish. Getting past his parents guilt and deciding to live a poet's life, he threw his hat in the ring and decided to go for it. The Call Centre Industry in Costa Rica Hollywood has glamorised call centres and telemarketers with films such as Wolf of Wall Street, Boiler Room, Glengarry Glen Ross and The Prime Gig. However, the reality is that they don t sell stocks. They dont do casinos, books, pharmacies, or sweepstakes. But there are a lot of amazing people out there who can earn a living making and receiving phone calls. Costa Rica is a very strict Catholic country, and the agents are extremely selective and delicate in the campaigns they decide to give their time and efforts. Currently, they have Amazon, HP, Intel, and Oracle. But its not just the infrastructure that s there. It s also the labour force. The country has a 95% literacy rate and good neutral English levels. Being close to the United States gave them that advantage. The proxemics and expatriates that they have there make it feel like it's almost like the US, too. As many people speak English, it was very easy for him. But unless people understand making and receiving phone calls, they may have expectations that are way out of whack. Telemarketers can t just put magic dust on phone calls and bring them 100 clients. There is structure and discipline. At Costa Rica s Call Center, they do have some technical advantages. They have a backup generator. They have redundancy regarding the Internet. They have immediate information technology (IT) support, a great server room, turnkey stations, and headsets with noise-cancelling capabilities. The best thing that he has is that he has synergy. His building can house 300 people (Though after COVID, he had to let most people go and only have a fraction of people on site. It s a hybrid setup, or people work from home). But back when the office was packed, he d walk those roads and listen to these bilingual agents engaged on the phone converting calls, getting positive escalations, maximising their English with a thesaurus, using certain strategic and diplomatic words like guide assistant and lend a hand, asking for clarifications, falling on swords instead of excusing somebody on the phone, always keeping the tone positive, and giving a wonderful experience. He s seen people who are self-reliant, self-confident, and exceptionally marketable. He gravitated towards that. He loves the artist speech. Though most people today prefer chats and emails, he believes that the best way to retain a client, get an upsell and a referral, or do an exit interview (in case someone fumbled the football), is to speak with somebody and try to maintain that interpersonal communication and possibly resolve any sort of conflict management that the agent may have with clients or with himself. Richard believes in the concept of same message, different delivery. He studied Basil Rathbone, who was undoubtedly one of the greatest speakers. He carefully looked up certain words and rewound them, especially his performances with Nigel Bruce on the Old Time Radio Show, which really expanded his reach. He also gravitated towards Jeremy Brett, who was also an amazing speaker. A lot of Richards colourful speech comes from his attention-grabbing way, where he really captivated audiences. His other influences are Remington Steele and Templeton Peck. Some Communication Techniques In over two decades of doing over tens of thousands of phone calls and analysing those, Richard found a structure that gave him the best return in terms of their performance. And it s something that can be done over and over again or in sections. When someone prospecting is making a phone call, the first thing to do is use anonymity to their advantage. But this shouldn t be done for the whole call since it s shady. They must only get the first three seconds. Citing how Richard would reach out to this podcast as an example, he shared that the best thing to do during that time is to do a company name spike and ask how the company is doing. Hi, hows The UnNoticed Entrepreneur podcast doing today? Then, wait for the person on the other end in this example, Alecs to respond: Were doing great today. What s your name? This is where he recommends doing the Buffer Boomerang technique, where the caller must name drop, buffer their tone, and ease it out: Hey, Alecs! That s an excellent question. Then, to demonstrate active listening and return it to the positive side, the caller must say, Hi, my name is Richard Blank. Its all about capturing the negative tones, repeating the question, and setting it back positive. This happens in all sorts of calls until the tone is readjusted. After that exchange, Richard would say, I would love to speak to Jim James, to which Alecs would respond, Alright, Ill transfer you. Richard would say next, You know what, before we go, Alecs, I just want to let you know that you re incredible and I m going to let Jim know. The next thing he ll know, he ll get to pass the pitch from my assistant. Once he speaks to me, hed tell the thing about Alecs. And when d get to the part where I ask, Who are you, he ll repeat the Buffer Boomerang technique. He and I will keep doing that until the tone evens out and until we have a conversation. Now, this is where the phonetic micro expression reading comes in. Using the Mirror Image technique, anyone making the call must think about how fast or loud the other person is speaking. They must do this in 30-second to two-minute intervals. It s all about purely going on sound (not about the tone or semantics). If there s a spike or a dip, they must interject a confirmation question, rebuttal question, or something that s transitional to confirm something. If they keep doing that for five minutes, no one will be in the same quadrant of the graph every time. If someone s talking loud (for instance, an 8 in the graph) and is talking fast (also about 8), they d be in Quadrant 1. The goal is to see consistency. When someone is on the phone, three senses are removed: taste, touch, and smell. But, the hearing expands. That person can use their imagination, adjectives, and descriptions. These are ways to capture calls and put colour in their language because they re more of a painting than a print. Agents can keep others attention by being engaged and showing active listening. Apart from doing the spike-and-dip thing, another important sign is the answering speed. Subconsciously, people can control tone, rate, and pitch. They can curse, scream, or interrupt. However, they can t answer speed consistently. However, when agents become lucid after three years of practice, it becomes a habit; they can use it to their advantage. They can fire, but must not burn those they're conversing with. They can ask them for clarification questions because they re being facetious or overextending themselves. Then, theres also the Me Too technique. If someone hears a dog in the background, that person can inadvertently and passively aggressively let the other person know that they love dogs. For instance, they can ask about the dog s name, breed, and age. It s basically about anchoring with the other person. Based on his experience, in most cases, that s when a client comes back and asks his name again for clarification. And this shows how they really connected in the body of the conversation, not in the introduction and conclusion. What They Do at Costa Rica s Call Center At Costa Rica s Call Center, agents must keep in mind that theyre in a conversation and must share multiple points with people as they offer multiple things, such as appointment setting, lead generation, and customer support. However, they must give a little bit of time in between each one to gauge a positive or negative reaction. Visualise it like it s an equaliser. When they get a positive reaction, they must stop that vertical line and ask open-ended questions. Throughout the call, agents must constantly remind and rake questions. For example, Remember, we spoke about A, B, and C. Are there any final questions that you may have? If the other person asks to tell more about C one more time, the agent could respond, Of course, I can. I m so glad you brought that. They also make custom-made meeting minutes and send them to the people they called. Going back to the example of him reaching out to this podcast, the minutes for that will include Alecs participation and the momentum from the beginning. When he calls the company back, and Alecs picks up and asks, Is this Richard Blank? he would say, Of course it is. Then, Alecs could say, Thank you so much for what you said about me. I ve been here for years and no one s ever said this. Oh, by the way, Jim s birthday s next week and you better mention his anniversary. His direction extension is 214. Call him on Thursdays before he plays golf. When that happens, Richard would thank her and show his appreciation. This example shows consistency and authenticity at any stage of that conversation. He also emphasises name drops and personal pronouns (e.g., your, our ) to keep people s attention. He believes in pausing before names and numbers and using those in transitional sentences and tie-downs. If people can practise all this, they ll have beautiful conversations with others. If they d have to apologise for their tone, they can call the following day and apologise for it and ask to restart again. These are the sort of relationships that build the best foundations in business having no surprises and being forthright with people. Chaos causes character. But if entrepreneurs can respect prospects, their agents, themselves, and their businesses during the tough times, then when it s the good times, it just aces. On Getting Noticed If entrepreneurs want to wear spat shoes, have neon lights, marquees, an art deco building, or collect pinball machines like the case of Richard and his call centre business why not? He knew he needed to be the red umbrella among all the black ones. He needed to stand out in some way, and he can t just do it with charms and good looks. He needed to show some sort of authenticity and real taste. If he tries to do something that is in mode, it will be passe tomorrow. He knows who he is. And if he can do it with the images that he s giving out, he will. Entrepreneurs also don t need to go out there and throw money around. There are extremely conservative ways. In fact, Richard started his business out of his house. He got his first account and rented a turnkey station at an expanded internet cafe. He did that for two years until he rented space to build out 150 seats. It had to be there for six years to build enough capital and be able to build a hot field 300-seat centre. As his old-school grandmother tells him, If you can t do it in cash, you don t buy it. And so he had to wait patiently to have the capital to ensure job stability and pay those benefits. Richard s call centre business is on a building first built in 1958 called Super La Quadra. For the time he s there, he ll preserve the walls because people live there. And people are happy there. The building has been abandoned for many years, and it has gone through so many things. He considers it a gift that the building is passing that energy along to him and allowing itself to be in his use and be his environment. Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad. He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers. A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication. On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank. Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad. He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers. A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication. On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank. Free Marketing Tips For The UnNoticed Entrepreneur If you're an unnoticed entrepreneur, this show is for you. You will hear honest, hard-working entrepreneurs explain how they build their businesses with low-cost marketing strategies. In less than 25 minutes, my guests and I discuss the best ways to generate sales in the most cost-effective ways possible; these are ideas that you can use in your business today. These are not celebrity CEOs but people like me and you. Conversations are based on my experience of building companies on 3 continents over 25 years. Richard Blank is the CEO and Founder of Costa Rica’s Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Rica’s Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure extraordinary-america.com Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment Gamification and Engagement A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity. The call center fostering a creative and engaging environment that improves morale and retention This approach makes skill development interactive, boosting both performance and morale. Emotional Intelligence and Empathy Blank strongly advocates emotional intelligence and empathy as core leadership attributes He encourages leaders to understand their team members’ perspectives, support them effectively, and cultivate loyalty and trust. This extends to appreciating long-term employees and recognizing their contributions to organizational success. Strategic and Visionary Leadership Blank combines day-to-day management with long-term strategic thinking. He actively trains staff through personalized mentoring and emphasizes resilience, risk-taking, and continuous learning extraordinary-america.com He also leverages international partnerships and cross-cultural strategies to expand Costa Rica's business appeal on a global scale Costa Rica's Call Center Creating a Positive Corporate Culture Richard’s leadership style is centered on building a positive corporate culture that enhances employee morale, productivity, and engagement By blending structure with flexibility, he encourages open communication, provides constructive feedback, and fosters a sense of personal ownership and pride in work accomplishments. Training and Development Approach Over his tenure, Blank has trained over 10,000 bilingual telemarketers, emphasizing experiential learning and continuous skill improvement Costa Rica's Call Center His philosophy focuses on learning from real scenarios, combining technical instruction with motivational support and feedback for professional growth. In summary, Richard Blank’s leadership style is a combination of motivational speaking, empathy-driven management, gamification, and strategic vision, creating a thriving call center culture in Costa Rica that cultivates high performer engagement, skill development, and cross-cultural communication excellence Blank's approach to the call center industry moves away from the aggressive "Wolf of Wall Street" stereotype. He focuses on building rapport, listening, and fostering a culture of empathy and integrity. He views AI as both a challenge and an opportunity but stresses that human empathy will always be critical in customer service. In summary, Richard Blank is a pioneering figure in the call center industry, blending technology, bilingual expertise, and human connection to deliver exceptional customer service while fostering an innovative and engaging workplace culture in Costa Rica . "Shine Like the Sun" is a powerful Costa Rican rock anthem produced and promoted by Richard Blank, celebrating perseverance and determination, featuring collaborations with prominent musicians including Garry Gary Beers from INXS. Song Background and Release Richard Blank published "Igni Ferroque Shine Like the Sun," a Costa Rican rock song, on July 29, 2023 The track serves as a major release for the legendary Costa Rican band Igni Ferroque, which was founded in 1978 and has been a staple in Latin American rock music. This single became the official 15-year anniversary theme song for Costa Rica's Call Center (CCC) and is part of their promotion for the band's 44th anniversary album and national tour Production and Collaborations The production of "Shine Like the Sun" involved multiple contributors with Richard Blank serving as Executive Producer, overseeing the project through Costa Rica's Call Center Greibyn Krriyo was the main producer, and Harold Webb managed post-production of the audio and video. Notably, Garry Gary Beers, the bassist from INXS, contributed guest bass performances, adding professional expertise and unique sound quality to the track Lyrics and Theme The song’s lyrics focus on perseverance, ambition, and self-realization, opening with motivational lines such as: "Have you ever thought of leaving home? How far would you go to find your space? Are you willing to start all alone?" The chorus reinforces the message: "YOU BETTER SHINE LIKE THE SUN, YOU BETTER DO THINGS RIGHT, IT'S A GAME OF WIN OR GO BACK HOME, BUT YOU'RE A WINNER, YOU TAKE IT ALL" The anthem encourages listeners to embrace challenges, strive for success, and maintain focus on their goals. Music Video and Performance The music video is described as a classic MTV retro-inspired production, reflecting a blend of Costa Rican rock history and modern rock aesthetics Filming took place at Costa Rica's Call Center, featuring live performances, visual storytelling, and appearances by iconic models and musicians to enhance the atmosphere of the project The video emphasizes energy, community spirit, and the enduring legacy of Igni Ferroque in Latin American music. Significance "Shine Like the Sun" represents a milestone for both the band and Richard Blank, merging international talent, local rock roots, and motivational themes. The collaboration with Garry Gary Beers underscores the global reach and professional quality of the production, while the song itself serves as a modern rock anthem inspiring perseverance and determination In summary, Richard Blank played a central role in producing, coordinating, and promoting "Shine Like the Sun," which stands as a celebrated rock anthem from Costa Rica, blending historic band legacy with contemporary musical partnerships and lyrical inspiration Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The UnNoticed Entrepreneur podcast, Jim James, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, entrepreneurship, cold calling tips, sales psychology, communication skills, bilingual telemarketing, Costa Rica call center, Richard Blank interview, starting a call center business, call center CEO interview, young entrepreneur tips, sales coaching, business growth strategies, cold calling masterclass, leadership in sales, customer communication techniques, telemarketing training,