The Feliciano School of Business at Montclair State University.

The Feliciano School of Business at Montclair State University. A Costa Ricas Call Center visit with Richard Blank. At the Feliciano School of Business, real-world business experience is a critical component of the students learning. The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: Inclusivity Innovation Impact Immersive Individual empowerment Driven by the single goal of transforming todays students into tomorrows business leaders, the Feliciano School of Business has achieved a prominent place in the state and the larger region. Fully accredited by the AACSB, the School has over 3,800 students, and its six academic departments offer an array of degrees from a BS in Business Administration with 11 concentrations, to an MS in Accounting, to an MBA. Home to the Feliciano Center for Entrepreneurship & Innovation, the Ellyn A. McColgan Center for Student Services, and the 3D printing MIX Lab, the School offers state-of-the-art facilities and transformative learning opportunities for students. PROSPECTIVE TOPICS Business of call centers and how to scale while competing against the likes of Amazon and HP Keys to success in the service industry Bridging the cultural differences [local workforce with global clients] Leadership strategies for navigating uncertainty Personal Reflections an ex-pat entrepreneur in Costa Rica" https://youtu.be/prcJZJnTm28 https://youtu.be/prcJZJnTm28?si=PSi4lHEKd9Rzl7N #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #MontclairStateUniversity #Feliciano SchoolofBusiness Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 GENERAL THEMES Widening the Lens on Innovation - How are companies, countries and individuals driving growth through innovation ecosystem? How is the ecosystem leveraging industry convergence [R&D, technologies, AI, big data, work processes, and supply chains] to accelerate innovation, decarbonization, and next frontier industries? Is innovation typically internal, external, collaborative across different stakeholder groups? What have been successful pathways to commercialization? How has the ecosystem supported pathways to commercialization? How is systems thinking or design thinking used? Leading Through [Volatility, Uncertainty, Complexity, Ambiguity]: How are leaders driving organizational structures and leveraging culture to navigate disruption/transformation/crisis or seize an unexpected opportunity/innovate and what are some leadership strategies for pivoting during disruption. Using risk intelligence as a strategic planning tool and competitive advantage What are future-facing approaches to assessing risks and opportunities [social, political, geopolitical, economic, environmental, or technological] Taking a systems and strategic approach to the United Nations SDGs How are organizations leveraging creativity and innovation to solve challenges, ensure inclusiveness, align strategies with commitments, identify new growth opportunities and lower their risk profiles. Developing/aligning effective leadership styles that shift within different cultural or global contexts: How does culture influence leadership/communication styles; role of culture in talent attraction/retention; how do companies balance different offices and the respective countrys culture/leadership/communication styles? PROFESSORS Mr. Geoffrey Chellis Professor of Experiential Learning Board Member Montclair State University Advisory Board Geoff Chellis is also the President and founder of Expedia Consulting Group, a strategic marketing firm that helps corporate executives translate their business visions into results quickly. Geoff draws upon an MBA in Marketing at Northwestern University and 40 years of experience launching new business initiatives in the fast-paced worlds of pharmaceuticals and financial services. Through his consulting firm, Geoff has provided strategic guidance and management of over 100 new product launches at leading pharmaceutical firms such as Pfizer, Novartis and Lilly, along with numerous biotech startups. Previously Geoff has held senior Marketing positions at leading financial services firms such as American Express, Fidelity and JP Morgan. Geoff provides an objective point of view together with a simple and effective launch approach that expedite decisions, minimizes risk and maximizes results. He was featured as the Launch Master in the book The Change Makers Playbook by Amy J. Radin.